This policy applies to digital gift cards (e-certificates) purchased on sales.bukkii.ai for participating salons that use Bukkii.
1. Digital delivery
After a successful payment, the gift card code is delivered by email to the buyer and, if provided, to the recipient. There is no physical shipping.
2. No refunds
All gift card purchases are final and non-refundable. We do not offer cash refunds, chargebacks by request, or cancellation after the card is issued. This matches how participating salons treat gift card sales.
3. No expiration
Gift cards do not expire. Unused balances remain on the card until redeemed at a participating salon, subject to applicable law.
4. Disable / re-enable
A salon Owner may disable a gift card (for example if fraud is suspected). A disabled card cannot be redeemed until an Owner re-enables it. Disabling is not a refund.
5. Purchase limits
To reduce fraud, purchases may be limited (currently up to $501 per day per buyer email and per payment card). An authorization that fails this limit is not a completed sale and is not a refund.
6. Redemption
Cards are redeemed for services or products at participating salons that accept that card ID. Gift cards are not redeemable for cash except where required by law.
7. Errors and disputes
If you believe a purchase was unauthorized or the email was wrong, contact the salon shown on your receipt or email [email protected] with the order details. Payment disputes handled through the card network may result in the gift card being disabled; that is an operations step, not a customer refund path in the product.
8. Contact
For questions about a specific card, contact the salon named on your purchase confirmation. For platform questions: [email protected].