Bukkii is provided by AIVA Solutions LLC. This applies to every Bukkii account: salon owners, staff, and clients, whether you use the Bukkii mobile app (iOS / Android) or the web.
How to request deletion
- Fill in the form below with the phone number or email address you use to sign in to Bukkii.
- We send a confirmation email to the address you entered. Reply to it, or click the link in it, so we know the request really comes from you.
- We delete your account and data within 30 days of confirming, and email you when it is done.
Prefer email? Write to [email protected] from the email address on your account, with the subject “Delete my account”.
What we delete
- Your account and sign-in details (name, phone number, email, password).
- Your profile: photo, preferences, notes, and visit history.
- Your appointments and booking history.
- Your notification settings and device push tokens.
- Your messages and conversations with salons.
What we keep, and for how long
- Payment and transaction records (amount, date, salon, last 4 digits of the card) are kept for 7 years to meet tax and accounting law. Card numbers are never stored by Bukkii; they are held by our payment processor, Stripe.
- Encrypted backups are overwritten on a rolling basis and are fully purged within 30 days after your account is deleted.
- If a salon you visited keeps its own business records (for example an invoice issued to you), that salon is responsible for those records.
Salon owners
Deleting an owner account also closes the salon’s Bukkii workspace: staff accounts, services, calendar, and customer list for that salon are deleted. Payment and transaction records are kept as described above. If you only want to close one salon, or hand it over to someone else, say so in the form.
Delete some data only
You can ask us to delete specific data (for example your appointment history) without deleting your account. Choose “Only some of my data” in the form and tell us what to remove.
Request form
Questions: [email protected]