1
Tap phone number
Customer enters their phone. The tablet looks up the CRM, greets them by name, and shows their last visit — e.g. "Last gel mani with Tina, Apr 18 — book the same?"
Check-in App
Replace your front desk with a $329 iPad
A self-service tablet that handles walk-ins, scheduled arrivals, wait times, and tech assignments — without anyone touching the front desk. Included with AI Assistant plans and up.
Works on any iPad or Android tablet · No App Store install required
The flow
From walk-in to chair in 90 seconds
2
Confirm service
Same as last time, or pick a different one from the menu. The customer sees the price and estimated wait. One tap to confirm.
3
AIVA pings the tech
Push notification to the assigned tech's phone: "Lisa is here for gel mani — chair 3, 12 min." The customer sees their estimated wait and position in queue.
What runs the floor
Everything the front desk used to do — automatically
Auto-assignment
The right tech, with the right skill, in the right chair
The tablet doesn't just add customers to a list — it figures out who should take them. It checks who the customer prefers, which technicians can do that service, and who's been waiting longest for a new customer. No one gets buried with back-to-back walk-ins.
- Respects customer preferences — if Lisa always books with Tina, AIVA waits for Tina.
- Right service match — only technicians who can do that service are considered.
- Fair for your team — no one gets stuck with all the walk-ins; it rotates evenly.
- Easy to decline — a tech taps "Pass" and AIVA quietly reassigns, no drama.
Routing decision · 2:14 PM
Walk-in: Linh · gel mani + nail art
Eligible: Tina (preferred ✓), Mai (skill ✓), Anna (no nail art ✗)
Tina busy until 2:35 (current chair), Mai free now
→ Wait for preferred (Tina, 21 min) — confirmed by Linh
Wait-time accuracy
"~12 minutes" actually means 12 minutes
Most check-in systems just guess "10–15 minutes." We calculate the real wait based on who's currently in the chair, how long that service actually takes, and how many people are ahead. Across 84,000 check-ins, our estimates are accurate to within 3 minutes 91% of the time.
- Updates every minute as the day changes.
- Includes cleanup time between clients — so the estimate is realistic.
- Accounts for everyone in line ahead of the customer.
- If a technician is running late, the customer gets a heads-up text automatically.
Wait-time accuracy · 30 days
±3 min
accurate 91% of the time, across 84,127 check-ins.
Tech notifications
Your team gets pinged on their phone — not the back-room TV
No more yelling across the salon. Tina's phone buzzes with the customer's name, what service they want, and any notes from past visits. She approves with one tap — or passes it to someone else.
- Works on iPhone and Android — no special device needed.
- Shows the customer's name, service, and notes from past visits.
- One-tap response: Accept, Pass to someone else, or Running late.
- Heads-up notification 2 minutes before a scheduled appointment arrives.
- Technicians can silence notifications during their lunch break.
📱 Push · iOS lock screen
Bukkii Tech2:14 PMWalk-in: Linh
Gel mani + nail art · ~21 min wait · last visited Apr 18 · prefers natural pink
Public queue display
An optional waiting-room TV customers can see
If you have a TV in your waiting area, show customers where they are in line. They can see "You're 3rd, about 21 minutes" without having to ask — which means fewer interruptions for your staff and less anxiety for customers.
- Works on any TV, tablet, or Chromecast — just open a web link.
- Shows first name and last initial only — customer privacy protected.
- Updates automatically as the queue moves.
- Add your logo and colors so it matches your salon's look.
📺 Solar Nails · live queue
NOW — Lisa T. · gel mani · with Tinastarted 1:32
NEXT — Mai L. · pedicure · with Tony~8 min
Linh N. · gel + art · with Tina~21 min
Anna K. · full set · with Mai~38 min
Hardware
Use any tablet you already have
No proprietary kiosk, no $2,000 enterprise hardware. Just a tablet and Wi-Fi.
iPad (recommended)
iPad 10.2" ($329 at Apple) plus a counter stand ($35). iPadOS 14+ required. Full feature support, including Apple Pay for tips.
Android tablet
Any tablet on Android 9+. The Samsung Galaxy Tab A9 ($150) is a popular budget option. Google Pay supported for tips.
PC + touchscreen
Any browser-capable PC with a touchscreen works — useful if you already have a salon POS station at the counter.
No App Store / Play Store install — the app is a Progressive Web App. Add to home screen, set kiosk mode, done.
Check-in FAQ
Common questions
Any iPad (iPadOS 14+) or Android tablet (Android 9+) with Wi-Fi. We recommend a 10.2" iPad ($329 at Apple) with a wall mount or a counter stand. The Bukkii Check-in App is a Progressive Web App — no App Store install required. Just open the URL we give you in Safari/Chrome and add to home screen.
Phone number, three-digit confirmation. The customer types their phone, the tablet shows the last 4 digits matching a CRM record, and asks them to confirm "Lisa T.?" If yes, they're checked in. If no match, the tablet asks for first name and they're added as a new customer.
Yes — that's a primary use case. The tablet shows estimated wait time (based on actual queue position plus average service duration), the customer confirms, and AIVA assigns the next available tech with the right skill. The tech gets a push: "Lisa walked in for a gel mani — your chair, 12 min."
If a customer with a scheduled appointment checks in, the tablet greets them by name, confirms the booked tech and time, and pings the tech: "Lisa is here for her 1:30 PM gel mani." If they're early, the tablet shows their wait time.
Optionally, you can mount a second screen (a TV in the waiting area) showing the current queue: "Now serving: Lisa with Tina · Next: Mai with Tony (8 min wait)." It updates in real time, showing only first name and last initial for privacy.
Yes — at checkout (separate from check-in). After service, the customer taps the tablet to pay; default tip presets are 18% / 20% / 25% / custom. Funds go to your Stripe account, then split per your tip-distribution rules.
Replace the front desk in 10 minutes
Plug in any tablet, open the URL, and let AIVA run the floor. Included with AI Assistant plans and up.
No credit card · Cancel anytime · 5-min setup